Shipping Information

Shipping

All Doglyness products are securely shipped from Germany using tracked methods. We offer premium delivery with DHL or FedEx Express to countries worldwide where they deliver goods.

Important Notes

  • Please note that we do not ship to P.O. boxes; we kindly ask you to provide a physical address with email and phone number.
  • Doglyness does not offer package rerouting, pick-ups, or refunds on items that have been shipped to hotels or other temporary locations.
  • Order cancellations or adjustments are not possible after the order is placed.
  • Please note that import duties for countries outside the EU are not included.
  • Doglyness only ships on business days (Monday to Friday, excluding bank holidays). Orders placed during the weekend will be processed the following business day.

Shipping Rates and Delivery Estimates

Please allow 1-2 business days for your order to be processed. Once the order is dispatched, you will receive your tracking link via email, and you can expect to receive your order based on the timeline below. Please note that the delivery times are estimated.

Germany:

  • Flat shipping charge: €4.95
  • Delivery time: 1-3 working days
  • Free shipping for orders above €100

EU Countries:

  • Flat shipping charge: €9.99
  • Delivery time: 4-6 working days

Non-European Countries (including Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Norway, San Marino, Serbia, Switzerland, Ukraine):

  • Flat shipping charge: €17
  • Delivery time: 4-6 working days

Non-European Countries (other than the above):

  • International shipping rates based on weight will be displayed during checkout
  • Delivery time varies based on the country and region

For larger quantities or wholesale inquiries, we invite you to get in touch with us through our contact form. We'll be delighted to assist you and explore potential shipping cost savings through a forwarding service. Simply reach out to us, and our team will provide you with the necessary information and support. We look forward to working with you to meet your specific requirements!

Customs, duties, and taxes

At Doglyness, we want to ensure transparency regarding customs and taxes associated with your order. Please note the following:

  • Doglyness is not responsible for any customs duties or taxes applied to your order. Any fees incurred during or after shipping, such as tariffs or taxes, are the sole responsibility of the customer.
  • We recommend checking with your country's customs office to determine if there will be any additional costs associated with your order.
  • In the event that your product is seized or destroyed by customs, Doglyness will not be liable for any losses, damaged products, or shipping refunds.

Damages

In case your Doglyness package arrives damaged as a result of shipment, please save the shipping box, the Doglyness products and its outer white cardboard packaging, and email info@doglyness.com within 5 business days to notify us of the damage.

Once the package has left our warehouse, the shipping carrier is responsible for it. We are not liable for packages lost or stolen during transit / upon arrival. We kindly advise you to file a claim via the courier’s website. If they are unable to offer you a solution, please contact info@doglyness.com once the claim has been filed, and our team will assist you.

We strive to provide the best shopping experience possible and appreciate your understanding in these matters. If you have any further questions or concerns, please don't hesitate to reach out to us.